CUSTOMER CARE
Welcome to NaturePon! We are committed to providing you with the best possible service. Please read our store policy carefully to understand how we handle your orders, returns, and other important matters.
ORDER INFORMATION
Order Processing: Orders are processed within [1-3 business days]. You will receive an email confirmation once your order has been processed.
Payment Methods: We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely.
DAMAGED or INCORRECT ITEMS
Reporting Issues: If you receive a damaged or incorrect item, please contact us immediately at [naturepon@outlook.com] with your order number and a description of the issue.
Resolution: We will arrange for a replacement or refund based on your preference and the availability of stock.
PRIVACY POLICY
We value your privacy and are committed to protecting your personal information. We collect and use your personal information solely to process orders, improve our services, and communicate with you about your transactions and our products. We do not share your information with third parties except as required to fulfill your orders or as legally mandated. Your data is stored securely and we take appropriate measures to protect it. For more details on how we handle your information, please review our full Privacy Policy.
CUSTOMER SERVICE
Contact Us: For any questions or concerns, please reach out to our customer service team at [naturepon@outlook.com] or use the contact form on our website. We aim to respond to all inquiries within [24-48 hours].
CHANGE TO POLICY
NaturePon reserves the right to update or modify this policy at any time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.
WHOLESALE INQUIRIES
Interested in becoming a NaturePon wholesale partner? Contact us for information on bulk purchasing, pricing, and partnership opportunities.
Email: naturepon@outlook.com
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments